IZ*ONE | 아이즈원 | 1st Concert in Seoul [EYES ON ME] [BLU-RAY]

UPDATE AS OF January 19th, 2023

Refunds 

No cancellations, exchanges, or refunds will be made under any circumstances. In terms of that please make sure that your addresses and your shipping methods are accurate. 

Missing and Damaged Items

We will require an unboxing video as a proof for our records. We will only exchange an item if you record an unboxing video with no cuts or edits and send it to us via email. We will ask you to send the damaged item back, so please DO NOT open it up.

Sale Items

All items on sale will be FINAL. No refund or exchange process will be taken in place. There will be no exceptions. 

In-Store Pick Up

For pick up customers, you will be receiving two emails in total indicating the status of your order. Please wait until you receive the 2nd email stating that your order is ready for pick up. It does take between 1 to 3 business days for our department to prepare and send out the 2nd email.

We will NOT release any pickup items without the pickup email

* We will hold onto pickup orders for up to 90 days after a pickup email is sent. If the order is not picked up within the allotted time period, the order will be cancelled and a refund will be provided in the form of store credit with a $15 restocking fee. *

Shipping Policy

Shipping will be placed after 2-3 business days, however if your item contains pre-order items , the order will be shipped once the products are in our warehouse. It usually takes 2-3 business days as well to get the items from Korea to us from the released date.

Orders that include items that are not considered media by USPS may have a chance to be returned to us. In the case that this occurs, the customer will have to pay for shipping once again, so we would recommend you choose the priority mail option when ordering items that are not considered media as stated on their website:

https://pe.usps.com/text/dmm300/173.htm#ep1113500

Once our department has dropped off the package with our carrier, there's a limited access. Therefore, if there's any problem please try to contact the carrier directly. If you choose Media Mail as your shipping method, we will not be responsible for lost or damaged packages once they have been sent out to USPS.

We currently do not ship outside the U.S, to a shipping center, or to P.O. boxes (As of August, 2020). Orders with a shipping center or a P.O. box will be canceled and refunded.

 ** COVID-19 UPDATE ** 

Due to the outbreak of the COVID-19 we are informed by our postal service partners, that shipments and tracking may experience heavy delays. Especially poster tubes, since its shape and shipping method, media mail. We encourage you to track your package via your confirmation tracking number.

This also means the original date of the pre-order items has been delayed and that our crew will start packing your orders as the items arrives to our warehouse.


** For customer service responses may take up to 3 to 4 business days due to high volume. Our representatives will respond in the order it was received.  ** 

We apologize for any inconvenience.