UPDATE AS OF AUGUST 8TH, 2020
No cancellation or exchanges or refunds will be made under any circumstances. In terms of that please make sure that your addresses and your shipping methods are accurate.
Missing and Damaged Items
We need unboxing video as a proof for our record. Only if you record a unboxing video and send us an email with it, we will exchange to the new one. We will ask you to send the damaged item back, so please DO NOT open it up.
All the items will be FINAL SALE. No refund or exchange process will be taken in place. There will be no exceptions.
In-Store Pick Up
For pick up customers, you will be receiving two emails in total indicating status of your order. Please wait until you receive the 2nd email stating that your order is ready for pick up. It does take from 1 to 3 business days for our department to prepare and send out the 2nd email.
We will NOT release any of items without the confirmation email
* We will hold onto pick up order for 90 days, after that period it will back in store stock and our department will issue a refund as store credit and cancel the order. However, there will be $15 restocking fee. *
Shipping will be placed after 2-3 business days, however if your item contains pre-order items , the order will be shipped once the products are in our warehouse. It usually takes 2-3 business days as well to get the items from Korea to us from the released date.
Once our department has dropped off the package with our carrier, there's a limited access. Therefore, if there's any problem please try to contact the carrier directly. If you choose Media Mail as your shipping method, we will not be responsible for lost or damaged packages once they have been sent out to USPS.
** COVID-19 UPDATE **
Due to the outbreak of the COVID-19 we are informed by our postal service partners, that shipments and tracking may experience heavy delays. Especially poster tubes, since its shape and shipping method, media mail. We encourage you to track your package via your confirmation tracking number.
This also means the original date of the pre-order items has been delayed and that our crew will start packing your orders as the items arrives to our warehouse.
** For customer service responses may take up to 3 to 4 business days due to high volume. Our representatives will response in the order it was received. **
We currently do not ship outside the U.S, to a shipping center, and to P.O. Box (As of August, 2020). Orders with a shipping center or a P.O. Box will be automatically canceled.
Sorry for any inconvenience.