FAQ

✰How long will my shipment take to arrive?
Depending on the availability of the order,  it should take at least 2-8 business days.

✰How long will it take for an in store item to be ready? 
Usually, it takes up to 2-3 business days for our staffs to prepare in store pick up orders. You will receive an email regarding the status of your pick up. Please make sure to wait until you receive an email from our end before you plan a visit to the store. 

✰Can I use my online points in store/ use my in store rewards card online? 
No, you won't be able to redeem any online points towards any purchases that are done in store. (vice versa) 

✰Do you guys do price - match? 
No, we do not offer price match.  You will have to complete the purchase online and wait for a confirmation email to come by for in store pick up 

✰If I place an order for numerous items, will I receive them separately ?
If your order contains a pre-order item, the shipment will be shipped out once the ALL of the items are available. If you need certain items before others, please make a separate order.

✰Will my order come with a poster ?
Your order will not come with a poster unless you picked the option that comes with a poster.

✰Will I receive pre-order benefits with my purchase? 
If we do offer pre-order benefits, it will be listed under the description portion of the pre-order prodcuts.
 

Yes. If you choose to get the poster, it will be folded and ship with the albums. We don't offer posters in tubes anymore.

Only if you record a video from opening. We do mistake and we need an record of it. So, please record a unboxing video and send to us.

Please DO NOT open it. We will ask you to send the sealed album back to us. And we will send the correct one out to you. If you open it up, sorry but we cannot exchange to the correct one.