SATURDAY | 세러데이 | 3rd Single : IKYK
Depending on the availability of the order, it should take at least 2-8 business days.
✰How long will it take for an in store item to be ready?
Usually, it takes up to 2-3 business days for our staffs to prepare in store pick up orders. You will receive an email regarding the status of your pick up. Please make sure to wait until you receive an email from our end before you plan a visit to the store.
✰Can I use my online points in store/ use my in store rewards card online?
No, you won't be able to redeem any online points towards any purchases that are done in store. (vice versa)
✰Do you guys do price - match?
No, we do not offer price match. You will have to complete the purchase online and wait for a confirmation email to come by for in store pick up
✰If I place an order for numerous items, will I receive them separately ?
If your order contains a pre-order item, the shipment will be shipped out once the ALL of the items are available. If you need certain items before others, please make a separate order.
✰Will my order come with a poster ?
Your order will not come with a poster unless you picked the option that comes with a poster.
✰Will I receive pre-order benefits with my purchase?
If we do offer pre-order benefits, it will be listed under the description portion of the pre-order prodcuts.
UPDATE AS OF AUGUST 8TH, 2020
Missing and Damaged Items
In-Store Pick Up
We will NOT release any of items without the confirmation email
** COVID-19 UPDATE **
Due to the outbreak of the COVID-19 we are informed by our postal service partners, that shipments and tracking may experience heavy delays. Especially poster tubes, since its shape and shipping method, media mail. We encourage you to track your package via your confirmation tracking number.
This also means the original date of the pre-order items has been delayed and that our crew will start packing your orders as the items arrives to our warehouse.
** For customer service responses may take up to 3 to 4 business days due to high volume. Our representatives will response in the order it was received. **
Sorry for any inconvenience.